How to register your toilet, step by step
Registering your Cinderella and wondering how to proceed? Let us help you! Find tips and advice in a simple, step by step description.
Registering your toilet, step by step
Registering your Cinderella Incineration Toilet is easy and free of charge. You need to complete a three-part form, confirm your email address - and then you're off.
Step 1 – Product information
Start by clicking on "Register your product" in the main menu or in the footer at the bottom of our website.
In step 1 of the registration form, you will be asked to enter the serial number and purchase information for the toilet.
In step 1, you will be asked to submit your product’s serial number. Click here to find information about how to find your product’s serial number. You must enter the serial number twice to verify that your serial number is correct. Remember to enter ALL letters and numbers of your serial number in the correct order. Toilets produced from 2012 and onwards can be registered. If you try to register a toilet purchased before 2012, you will receive an error message. Contact Customer Service for further assistance.
You will also be asked to state where you purchased your toilet. Select a dealer from the list. If you have purchased your toilet privately (bought a second hand toilet), inherited it or for some reason don’t remember which dealer you bought it from, select the option "OTHER" in the list.
Choose a date for when you acquired your toilet. This can be an approximate date if you don’t remember exactly when you purchased your product.
Step 2 – Personal information
In step 2 you will be asked to specify where you installed your toilet. Remember that fields marked with an asterisk (*) must be completed. Step 2 also refers to ownership of your toilet. Name, address and contact details. Fields marked with an asterisk (*) must be completed.
In step 2 we ask for information about the owner of the toilet.
Cinderella Eco Group handles your personal information with respect and according to international guidelines. We will never abuse your information. Read more about how we handle personal information here.
Step 3 – Account settings
In step 3, you choose your password to My Cinderella and select what kind of information you want us to share with you.
You can chose to be updated on product news, special offers, product information and updates specially tailored your registered toilet.
In step 3, select the password and what kind information you would like to receive from us.
Finally, you will be asked to accept our consent statement which gives Cinderella Eco Group permission to contact you if something unforeseen happens to your product. Read our Consent Form here.
Click «Register» to submit your information form.
Almost finished – confirm your email address
To complete the registration, you must confirm your email. You will receive an email from Cinderella Eco Group at the email address you provided in step 2. The email contains a link for you to click on to complete the registration. The link in the email can only be used once and is valid for 24 hours.
Check your spam filter in your email system if you can't find the email in your inbox.
As soon as you click on the link in the email provided, registration is completed. You can now log in to My Cinderella and get an overview of your product and access information relevant to your product. Read more about My Cinderella here.